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Gisenyi
Lake Kivu Serena Hotel
Kamers reserveren

De Accommodatie

Sitting proudly on the shores of Lake Kivu, this wonderful hotel is surrounded by ample opportunities for adventure and discovery. The hotel is located just 2 km away from the centre of Gisenyi and Kivu Cathedral. Volcanoes National Park is just a 1 hour's driving distance away. This wonderful hotel boasts a private beach, where guests can enjoy intimate relaxation. This magnificent hotel comprises luxuriously-appointed guest rooms, which have been designed with the utmost in comfort and convenience in mind. A state-of-the-art conference centre, a swimming pool and health centre are available for guests relaxation and convenience. This hotel is sure to surpass all expectations.

populariteit

8,6
Heel goed
Algemeen
257
brand
Booking 8,6/10
171
brand
Expedia 8,6/10
86

Belangrijkste diensten

Wi-Fi
Receptie die 24 uur per dag geopend is
Inclusief voorzieningen
Wi-Fi

* Sommige faciliteiten zijn tegen betaling.

Information about the area

Gisenyi, Rwanda
Gisenyi is a town on the shores of Lake Kivu in the Rubavu district of Rwanda, Africa. The town is known as one of the best areas in Rwanda for bird and gorilla watching. The areas of the city where both birds and gorillas can be found are highly protected areas as they consider these creatures to be of great importance and their habitat must be preserved. In addition, in Gisenyi you can discover the culture of its people up close, from its rich and unique cuisine to its artistic and historical monuments.

What’s nearby

  • Clinique medical de 'l Arche - 0.47 km
  • Gisenyi Hospital - 0.81 km
  • Rwandan Adventures - 3.75 km
  • Genocide Memorial - 5.35 km

Getting around

  • (GYI) Gisenyi, Gisenyi, RW - 2.45 km
  • (GOM) Goma, Goma, CG - 3.7 km
  • (BKY) Bukavu/kavumu, Bukavu Kavumu (temporary closed), CD - 84.09 km

About accommodation

General

  • Air conditioning
  • Safety deposit box
  • Family rooms
  • Non-smoking rooms
  • Facilities for disabled guests

Activities

  • Live music/performance
  • Tennis court
  • Spa facilities
  • Live sport events (broadcast)
  • Fitness centre
  • Private beach area
  • Spa/wellness packages
  • Beachfront
  • Beach
  • Bike tours
  • Massage
  • Tour or class about local culture
  • Spa and wellness centre
  • Tennis equipment
  • Fitness
  • Walking tours

Services

  • 24-hour front desk
  • Airport shuttle
  • Room service
  • Babysitting/child services
  • Airport shuttle (additional charge)
  • Meeting/banquet facilities
  • Concierge service
  • Daily housekeeping
  • Laundry

Safety features

  • First aid kit available
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Hand sanitizer in guest accommodation and key areas
  • Process in place to check health of guests

Physical distancing

  • Mobile app for room service
  • Contactless check-in/check-out
  • Physical distancing rules followed
  • Cashless payment available
  • Screens or physical barriers placed between staff and guests in appropriate areas

Food & Drink

  • Restaurant
  • Bar
  • Kid meals
  • Kid-friendly buffet
  • Wine/champagne
  • Special diet menus (on request)
  • Fruits

Cleanliness & disinfecting

  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Guest accommodation is disinfected between stays
  • Use of cleaning chemicals that are effective against Coronavirus
  • Property is cleaned by professional cleaning companies

Food & drink safety

  • Delivered food is securely covered
  • Food can be delivered to guest accommodation
  • Physical distancing in dining areas
  • All plates, cutlery, glasses and other tableware have been sanitized

Internet

  • Internet services
  • WiFi
  • Free WiFi

Outdoors

  • Outdoor pool
  • Garden
  • Terrace
  • Outdoor pool (all year)

Parking

  • Free parking
  • Parking
  • Private parking
  • Accessible parking
  • Parking on site

Pool and wellness

  • Pool bar
  • Pool with view
  • Swimming Pool
  • Swimming pool
  • Sun umbrellas
  • Shallow end

Transport

  • Airport drop off
  • Airport pick up

Languages

  • English
  • Français
  • English

About the rooms

The accommodation has 44 rooms:

General

  • Air conditioning
  • Hardwood or parquet floors
  • Iron
  • Tile/marble floor
  • Electric blankets
  • Smoke alarm
  • Interconnected room(s) available
  • Ironing facilities
  • Trash cans
  • Safety deposit box
  • Lockers
  • Hypoallergenic
  • Pants press
  • Key card access

Services

  • Wake up service/Alarm clock
  • Executive lounge access
  • Wake-up service

Room Amenities

  • Socket near the bed
  • Clothes rack
  • Non-feather pillow
  • Adapter
  • Hypoallergenic pillow
  • Feather pillow

Bathroom

  • Body soap
  • Free toiletries
  • Conditioner
  • Hairdryer
  • Shampoo
  • Shower cap
  • Toilet
  • Bath
  • Towels/sheets (extra fee)
  • Bath or shower
  • Toilet paper
  • Bathrobe
  • Slippers
  • Shower
  • Towels
  • Walk-in shower
  • Private bathroom
  • Spa bath
  • Toothbrush
  • Additional bathroom

Media & Technology

  • Satellite channels
  • TV
  • Telephone
  • Flat-screen TV

Physical distancing

  • Single-room air conditioning for guest accommodation

Food & Drink

  • Tea/Coffee maker
  • Minibar
  • Bottle of water
  • Wine or champagne

Exclusive services

  • Access to private pool
  • Free gym access
  • Concierge services

Kitchen

  • Coffee machine
  • Kitchenette
  • Cleaning products
  • Microwave
  • Refrigerator
  • Wine glasses
  • Dining table
  • Kitchenware
  • Electric kettle

Outdoors

  • Terrace
  • Balcony
  • Outdoor furniture
  • Outdoor dining area
  • Patio

View

  • Garden view
  • Pool view
  • Quiet street view
  • Lake view
  • Landmark view
  • View
  • Mountain view
  • Inner courtyard view

Living Area

  • Sofa
  • Seating Area
  • Dining area
  • Desk

Bedroom

  • Dressing room
  • Linen
  • Cots
  • Wardrobe or closet
  • Extra long beds (> 2 metres)

Accessibility

  • Accessible by lift
  • Entire unit located on ground floor
  • Upper floors accessible by elevator

Pool and wellness

  • Plunge pool
  • Pool with a view
  • Infinity pool
  • Pool towels
  • Shallow end
*Some services may only be available in specific rooms or upon request.

About the pools

The accommodation has 1 pool:

Location

Outdoor

Cost

Free

Restaurants

Kiyaga Restaurant

  • Access for guests and visitors
  • No reservation required

About parking

The accommodation offers 1 parking option:

Parking type

Private

Location

On-site

Reservation

No reservation needed

Cost

  • Free

Internet

Coverage

Available in the rooms

Connection type

Wi-Fi

Price

  • Free

Policies

Check-in

  • Checkin from 14:00 to 23:30
  • Minimum age for check-in: 18 years old

Check-out

Checkout from 02:00 to 11:30

Pets

Pets are not allowed.

Children

Children of any age are welcome.

Extra beds

Extra beds is not available at this property. Cots available subject to availability at this property.

Important information

Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.
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