JEN Hong Kong by Shangri-La

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About the property

The Jen Hong Kong by Shangri-La, located in Hong Kong Island's Western District, offers convenient access to the city. The Hong Kong University MTR station is right at its doorstep, connecting guests to Central in 10 minutes and the Airport Express in 30. The hotel is also a short ride from the Hong Kong Macau Ferry Terminal and close to Hong Kong University, Pokfulam, Cyberport, and the Sheung Wan district. Guests can enjoy breathtaking views of Victoria Harbour from the 28th-floor club lounge, rooftop pool, and 24-hour fitness center. This 283-room hotel provides a variety of guest rooms and suites, many with stunning harbour vistas. Complimentary shuttle services are available to key business districts and attractions, including Central, Wan Chai, the Peak Tram Station, Ocean Park, and Hong Kong Disneyland.

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Popularity

8.3

Very good

General

4686

Tripadvisor 8/10

2318

Booking 8.4/10

1413

Expedia 8.8/10

955

Main services

Wi-fi

Car park

Total number of rooms

Wheelchair-accessible

24-hour reception

Room size (m²)

Included services

Wi-fi

Car park

* Some services may carry an extra charge.

Guest reviews

8.8/10 Very good

Cleanliness8.8/10

Staff and Service9/10

Amenities8.4/10

Property conditions and facilities8.4/10

Location8/10

Neighborhood8.2/10

10 / 10

Leah

Perfect for my tourism visit from the US. Great location and nice area. Had an easy time with everything and the room was clean and comfortable.

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7 Apr 2025

10 / 10

Rob

We would come back

Very comfortable. Great location for us adjacent to HKU. Very accessible to the MTR

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22 Mar 2025

10 / 10

TIN-LEI

Great location. Literally across from the subway HKU station. Friendly staff too! Highly recommended.

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17 Mar 2025

10 / 10

Gilbert

A wonderful place for our family trip

Front Desk: The staffs at the are super friendly and knowledgeable. I feel that the way they treat guests as if they were the customers themselves; so they will fulfill the request as best as they could. Room: The super convenience connecting rooms made our 12 days trip easy to check on the kids. The room is spacious with comfortable queen size bed (it feels like a King IMO) & 2 single in the kids room. We stayed on the 10th floor but hardly hear any noise from the street. Location: The location of the hotel is very ideal for our trip with friend / family mostly in the HK Island. 3 minutes walking distance to MTR or 5-10 min to tram / bus Gym: must check out the gym on the 28th floor, fabulous views. Worth mentioning – Billy, a very pleasant young fellow with passion

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16 Mar 2025

Information about the area

Hong Kong Island, Hong Kong, SAR China

A stay at JEN Hong Kong by Shangri-La places you in the heart of Hong Kong Island, within a 5-minute drive of Hong Kong - Macau Ferry Terminal and Victoria Harbour. This hotel is 1.9 mi (3.1 km) from Soho and 2.2 mi (3.6 km) from Lan Kwai Fong.

Human settlement of the area dates back millennia, as evidenced by Neolithic artifacts discovered in Stanley, Hong Kong Island. Qin Shihuang's( Chinese: 秦始皇） imperial government settled Baiyue, and today Hong Kong Island is under the jurisdiction of Panyu County （ Chinese: 番禺縣）in Nanhai County（ Chinese: 南海郡）, to the Western Jin Dynasty. After the sixth year of the Eastern Jin Dynasty (a.d. 331 ), it belonged to Baoan County( traditional Chinese: 寶安縣 simplified Chinese: 宝安県）According to the "Hong Kong Island East Region Winds", the Hong Kong Yacht Club (formerly known as Lantern Island, also known as Kellett Island) (the entrance to the Hong Kong Island at the Cross Harbour Tunnel today) has unearthed the copper coins from the Sui and Tang Dynasties to the Song Dynasty. It is estimated that at during the Sui and Tang Dynasties, the island already had commercial activity. In the first year of the Wanli Period of the Ming Dynasty (1573), it was the territory of Xin'an County, and remained so until it was ceded to the United Kingdom.

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What’s nearby

University of Hong Kong - 0.4 km / 0.3 mi
Hollywood Road - 1.4 km / 0.9 mi
Victoria Harbour - 1.6 km / 1 mi
Hong Kong - Macau Ferry Terminal - 2.1 km / 1.3 mi
Soho - 2.2 km / 1.4 mi
Mid-levels Escalators - 2.3 km / 1.4 mi

Getting around

hongkong, hongkong central station, hk - 2.38 km
hong kong, hong kong macau port, hk - 1.87 km
hong kong, macau ferry terminal, hk - 1.83 km
kowloon, china ferry terminal, cn - 3.98 km
(HKG) Hong Kong, Hong Kong Intl, HK - 22.81 km

About accommodation

General

Air conditioning
Safety deposit box
Family rooms
Non-smoking throughout
Non-smoking rooms
Facilities for disabled guests
Lift

Safety & security

Fire extinguishers
24-hour security
Security alarm
CCTV in common areas
Smoke alarms
CCTV outside property

Activities

Fitness centre
Fitness

Services

Fax/photocopying
24-hour front desk
Room service
Babysitting/child services
Express check-in/check-out
Meeting/banquet facilities
Luggage storage
Concierge service
Currency exchange
Business centre

Safety features

First aid kit available
Staff follow all safety protocols as directed by local authorities
Hand sanitizer in guest accommodation and key areas
Process in place to check health of guests

Physical distancing

Contactless check-in/check-out
Physical distancing rules followed

Food & Drink

Restaurant
Bar

Cleanliness & disinfecting

Property is cleaned by professional cleaning companies
Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

Physical distancing in dining areas
All plates, cutlery, glasses and other tableware have been sanitized

Internet

Internet services
WiFi
Free WiFi

Outdoors

Outdoor pool
Outdoor pool (seasonal)

Parking

Parking
Private parking
Parking on site

Accessibility

Toilet with grab rails
Emergency cord in bathroom

Pool and wellness

Pool with view
Swimming Pool
Swimming pool

Languages

English
中文

About the rooms

The accommodation has 280 rooms:

Bedroom

Alarm clock
Cots

General

Air conditioning
Interconnected room(s) available
Ironing facilities
Safety deposit box
Hardwood or parquet floors
Carpeted
Iron

Accessibility

Upper floors accessible by elevator

Services

Executive lounge access
Wake-up service

Bathroom

Body soap
Conditioner
Hairdryer
Shampoo
Toilet
Bath
Toilet paper
Slippers
Shower
Towels
Walk-in shower
Private bathroom
Toothbrush

Media & Technology

TV
Telephone
Radio
DVD player
Cable channels
Flat-screen TV

Exclusive services

Complimentary breakfast in the executive lounge
Complimentary afternoon snacks and drinks in the executive lounge

Kitchen

Refrigerator
Electric kettle

View

Sea view
City view
Quiet street view
Mountain view
View

Living Area

Seating Area
Desk

*Some services may only be available in specific rooms or upon request.

About the pools

The accommodation has 1 pool:

Location

Outdoor

Cost

Free

Restaurants

Cafe Malacca

Access for guests and visitors
Reservation required

About parking

The accommodation offers 1 parking option:

Parking type

Private

Location

On-site

Reservation

Reservation required

Cost

HK$350.00 per day

Internet

Coverage

Available in the rooms

Connection type

Wi-Fi

Price

Free

Policies

Check-in

Checkin from 15:00 to 23:30
Minimum age for check-in: 18 years old

Check-out

Checkout from 06:00 to 12:00

Pets

Pets are not allowed.

Children

Children of any age are welcome.

Extra beds

Extra beds available subject to availability at this property. Cots available subject to availability at this property.

Special check-in instructions

Front desk staff will greet guests on arrival at the property. Disposable plastic tableware and other plastic products are available at the front desk (surcharge). Due to hotel renovations, the Club Lounge, rooftop pool, and fitness center are closed starting from early August 2025 to late March 2026. Dates are subject to change. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Important information

Optional fees

Fee for buffet breakfast: approximately HKD 238 for adults and HKD 238 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Other details

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

The seasonal pool will be open from June to August.
Pool access available from 7:30 AM to 7:30 PM.
One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
A car is not required for transportation to and from this property.
Contactless check-in and contactless check-out are available.

*The information provided about this accommodation is for informational purposes and has been supplied by the provider. It may be subject to change. We recommend verifying it directly with the accommodation.