Mansión Alcázar Boutique Hotel

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Mansión Alcázar Boutique Hotel, Reception

About the property

In Cuenca (Downtown Cuenca). Stay in one of 19 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bathrobes. Conveniences include phones, as well as safes and desks.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Enjoy local and international cuisine at CASA ALONSO, a restaurant where you can take in the garden view, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. A complimentary cooked-to-order breakfast is served daily from 7 AM to 10 AM.

Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Cuenca? This hotel has 452 square feet (42 square meters) of space consisting of conference space and 12 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

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Popularity

9.3

Superb

General

531

Booking 9.2/10

258

Expedia 9.4/10

273

Main services

Multilingual staff

Airport Shuttle

Spa treatments

Hotel safe

BBQ Facilities

Wheelchair-accessible

Computer station

Business centre

Breakfast a la carte

Daily

Restaurant

Express Check In

Luggage room

Conference room

Babysitting service

Garden

24-hour reception

Bar

TV lounge

Dry cleaning and laundry

Free Internet

Non-smoking establishment

Service Animal allowed

Elevator

Meeting room

Newspapers

Library

Spa

Steam bath

Accessible parking

Late Check-out

Garage

Pets not allowed

* Some services may carry an extra charge.

Guest reviews

9.4/10 Superb

Cleanliness9.6/10

Staff and Service9.6/10

Amenities9.4/10

Property conditions and facilities9.4/10

Location10/10

Neighborhood9.8/10

10 / 10

Gloria

Hermoso lugar para volver

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30 Apr 2025

10 / 10

Rajesh

Great property to stay at Cuenca. Veronica, Nina and all serving staff were just exemplary

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5 Apr 2025

10 / 10

JAIME

Very impressed by this beautiful hotel and its services. Every little detail was takenint9 account.

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1 Apr 2025

10 / 10

Juan andres

Muy buen servicio, la habitación impecable

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21 Mar 2025

Information about the area

Cuenca Ecuador, Ecuador

A stay at Mansión Alcázar Boutique Hotel places you in the heart of Cuenca, steps from San Cenaculo Church and 4 minutes by foot from Church of Santo Domingo. This spa hotel is 0.2 mi (0.4 km) from Iglesia San Sebastián and 0.2 mi (0.4 km) from San Sebastian Plaza.

The city of Cuenca is the capital of the Azuay Province. It is located in the highlands of Ecuador at about 2,500 meters above sea level. The centre of the city is listed as a UNESCO World Heritage Trust site due to its many historical buildings. Cuenca is well known for its stunning architecture, tourist attractions, hotels and night activities. MAIN TOURIST ATTRACTIONS • Ingapirca The Northernmost significant Ruins of the former Inca Empire is a UNESCO World Heritage Site in Ecuador, merging the Inca and Canari cultures. • Baños. A beautiful spot just outside of Cuenca to the southwest. There are thermal baths and Turkish baths. • Turi A great viewpoint located to the south of the city. It has great views over the city both during the day and at night. • The New Cathedral. Looming over the main plaza is the city's main church, with its 3 beautiful sky-blue domes visible from around the city. • Barranco The river Tomebamba runs through the heart of the city, creating a riverwalk area known as Barranco. The riverwalk itself is nice, with paved trails on both sides connected by numerous bridges. Stairs lead up the steep banks into the older part of the city on the north side, connecting to Calle Larga's restaurants and clubs. Puente Roto, literally 'Broken Bridge' is also located on the north side and is a popular meeting place. • El Sagrario. Construction began in 1557. It's no longer in use as a church, and is now a museum. • Museo del Banco Central and Pumapungo.

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What’s nearby

San Cenaculo Church - 0.1 km / 0.1 mi
Church of Santo Domingo - 0.3 km / 0.2 mi
Iglesia San Sebastián - 0.4 km / 0.2 mi
San Sebastian Plaza - 0.4 km / 0.2 mi
Calderon Park - 0.4 km / 0.2 mi
New Cathedral of Cuenca - 0.4 km / 0.2 mi

Getting around

(CUE) Cuenca, Mariscal Lamar, EC - 2.73 km
(MCH) Machala, General Manuel Serrano, EC - 113.7 km

About accommodation

General

Safety deposit box
Heating
Non-smoking throughout
Designated smoking area
WiFi available in all areas
Non-smoking rooms
Facilities for disabled guests

Safety & security

Fire extinguishers
24-hour security
Security alarm
CCTV in common areas
Smoke alarms
CCTV outside property

Activities

Spa/wellness packages
Back massage
Live music/performance
Facial treatments
Spa facilities
Sauna
Steam room
Make up services
Massage
Spa and wellness centre
Beauty Services
Full body massage

Services

Room service
Express check-in/check-out
Ironing service
Private check-in/check-out
Airport shuttle (additional charge)
Meeting/banquet facilities
Luggage storage
Concierge service
Shuttle service
Dry cleaning
Tour desk
Daily housekeeping
Shared lounge/TV area
Fax/photocopying
Lockers
24-hour front desk
Airport shuttle
Babysitting/child services
Trouser press
Shuttle service (additional charge)
Laundry
Business centre

Safety features

First aid kit available
Thermometers for guests provided by property
Face masks for guests available
Staff follow all safety protocols as directed by local authorities
Access to health care professionals
Hand sanitizer in guest accommodation and key areas
Process in place to check health of guests

Physical distancing

Physical distancing rules followed
Cashless payment available

Food & Drink

Restaurant
Bar
Breakfast in the room
Kid meals
Wine/champagne
Coffee house on site
Special diet menus (on request)
Fruits

Cleanliness & disinfecting

Linens, towels and laundry washed in accordance with local authority guidelines
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
Use of cleaning chemicals that are effective against Coronavirus
Property is cleaned by professional cleaning companies
Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

Delivered food is securely covered
Food can be delivered to guest accommodation
Physical distancing in dining areas
All plates, cutlery, glasses and other tableware have been sanitized
Breakfast takeaway containers

Internet

Internet services
WiFi
Free WiFi

Outdoors

Garden
Outdoor furniture

Parking

Parking garage
Parking
Private parking

Accessibility

Wheelchair accessible

Transport

Airport drop off
Airport pick up

Reception services

Invoice provided

Languages

English
Español

About the rooms

The accommodation has 23 rooms:

General

Ironing facilities
Trash cans
Safety deposit box
Hardwood or parquet floors
Heating
Fire extinguisher
Iron
Soundproofing
Smoke alarm

Services

Wake up service/Alarm clock
Wake-up service

Room Amenities

Sofa bed
Socket near the bed
Clothes rack
Adapter
Feather pillow

Bathroom

Body soap
Free toiletries
Conditioner
Hairdryer
Shampoo
Shower cap
Toilet
Towels/sheets (extra fee)
Bath or shower
Additional toilet
Toilet paper
Bathrobe
Slippers
Shower
Towels
Private bathroom

Media & Technology

Satellite channels
TV
Telephone
Cable channels
Flat-screen TV

Food & Drink

Bottle of water

Cleanliness & disinfecting

Hand sanitiser

Kitchen

Coffee machine
Kitchen
Cleaning products
Microwave
Refrigerator
Wine glasses
Kitchenware
Dining table

Outdoors

Balcony

View

City view
Garden view
Quiet street view
View

Living Area

Sofa
Seating Area
Dining area
Desk

Bedroom

Dressing room
Alarm clock
Linen
Cots
Wardrobe or closet
Extra long beds (> 2 metres)

Accessibility

Lowered sink
Accessible by lift
Entire unit wheelchair accessible
Entire unit located on ground floor
Upper floors accessible by stairs only
Toilet with grab rails
Upper floors accessible by elevator

*Some services may only be available in specific rooms or upon request.

Restaurants

Cocotte

Access for guests and visitors
Reservation required

About parking

The accommodation offers 1 parking option:

Parking type

Private

Location

Nearby

Reservation

No reservation needed

Cost

Additional charges may apply

Internet

Coverage

Entire property

Connection type

Wi-Fi

Price

Free

Policies

Check-in

Checkin from 14:00
Minimum age for check-in: 18 years old

Check-out

Checkout before 12:00

Pets

Service animals are allowed Service animals are exempt from fees/restrictions Pets not allowed

Children

Children of any age are welcome.

Extra beds

Extra beds is not available at this property. Cots available subject to availability at this property.

Special check-in instructions

Front desk staff will greet guests on arrival at the property. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 10 and up, and test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 10 and up; guests must have received complete vaccination at least 14 days prior to check-in.

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

We have included all charges provided to us by the property.

Optional fees

Airport shuttle fee: USD 13 per person (one-way)
Rollaway bed fee: USD 40.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Other details

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Cashless payment methods are available for all transactions.
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.
The negative COVID-19 test result requirement applies to all guests aged 10 and up, and test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 10 and up; guests must have received complete vaccination at least 14 days prior to check-in.

*The information provided about this accommodation is for informational purposes and has been supplied by the provider. It may be subject to change. We recommend verifying it directly with the accommodation.