Lake Kivu Serena Hotel

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Lake Kivu Serena Hotel, Sports and Entertainment

About the property

Lake Kivu Serena Hotel is located just 3 km from the centre of Gisenyi. The hotel features an outdoor swimming pool, a restaurant and an on-site bar. Free WiFi is available in the rooms and each room comes equipped with a satellite TV, a kettle and private bathroom. Certain units include a seating area to relax in after a busy day. Guests can enjoy a meal at the hotel's restaurant and enjoy a drink at the bar. There is a 24-hour front desk and airport transfers can be arranged upon request at a charge. The shores of Lake Kivu is 100 metres from the hotel, while the Kigali International Airport is 160 km away.

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Popularity

8.6

Very good

General

264

Booking 8.6/10

178

Expedia 8.6/10

Main services

Wi-fi

24-hour reception

Included services

Wi-fi

* Some services may carry an extra charge.

Guest reviews

8.6/10 Very good

Cleanliness8.8/10

Staff and Service8.8/10

Amenities8/10

Property conditions and facilities8.6/10

Location9.4/10

Neighborhood8.8/10

10 / 10

Calvin

Beauty meets fantastic service

Beautiful setting and view. The comfort and cleaniness of the rooms were amazing. The restuarant and bar services were fantastic

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9 Dec 2024

10 / 10

Martin

Beautiful propertyz beautiful town

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29 Oct 2024

10 / 10

Matthew

I did NOT want to leave…. Thats all I’ll say.

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21 Aug 2024

10 / 10

Ryan

Lovely hotel. Very relaxing and ina nice neighborhood.

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5 Aug 2024

Information about the area

Gisenyi, Rwanda

Gisenyi is a town on the shores of Lake Kivu in the Rubavu district of Rwanda, Africa. The town is known as one of the best areas in Rwanda for bird and gorilla watching. The areas of the city where both birds and gorillas can be found are highly protected areas as they consider these creatures to be of great importance and their habitat must be preserved. In addition, in Gisenyi you can discover the culture of its people up close, from its rich and unique cuisine to its artistic and historical monuments.

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What’s nearby

Clinique medical de 'l Arche - 0.47 km
Gisenyi Hospital - 0.81 km
Rwandan Adventures - 3.75 km
Genocide Memorial - 5.35 km

Getting around

(GYI) Gisenyi, Gisenyi, RW - 2.45 km
(GOM) Goma, Goma, CG - 3.7 km
(BKY) Bukavu/kavumu, Bukavu Kavumu (temporary closed), CD - 84.09 km

About accommodation

General

Air conditioning
Safety deposit box
Family rooms
Non-smoking rooms
Facilities for disabled guests

Activities

Live music/performance
Tennis court
Spa facilities
Live sport events (broadcast)
Fitness centre
Private beach area
Spa/wellness packages
Beachfront
Beach
Bike tours
Massage
Tour or class about local culture
Spa and wellness centre
Tennis equipment
Fitness
Walking tours

Services

24-hour front desk
Airport shuttle
Room service
Babysitting/child services
Airport shuttle (additional charge)
Meeting/banquet facilities
Concierge service
Daily housekeeping
Laundry

Safety features

First aid kit available
Staff follow all safety protocols as directed by local authorities
Shared stationery such as printed menus, magazines, pens, and paper removed
Hand sanitizer in guest accommodation and key areas
Process in place to check health of guests

Physical distancing

Mobile app for room service
Contactless check-in/check-out
Physical distancing rules followed
Cashless payment available
Screens or physical barriers placed between staff and guests in appropriate areas

Food & Drink

Restaurant
Bar
Kid meals
Kid-friendly buffet
Wine/champagne
Special diet menus (on request)
Fruits

Cleanliness & disinfecting

Linens, towels and laundry washed in accordance with local authority guidelines
Guest accommodation is disinfected between stays
Use of cleaning chemicals that are effective against Coronavirus
Property is cleaned by professional cleaning companies

Food & drink safety

Delivered food is securely covered
Food can be delivered to guest accommodation
Physical distancing in dining areas
All plates, cutlery, glasses and other tableware have been sanitized

Internet

Internet services
WiFi
Free WiFi

Outdoors

Outdoor pool
Garden
Terrace
Outdoor pool (all year)

Parking

Free parking
Parking
Private parking
Accessible parking
Parking on site

Pool and wellness

Pool bar
Pool with view
Swimming Pool
Swimming pool
Sun umbrellas
Shallow end

Transport

Airport drop off
Airport pick up

Languages

English
Français
English

About the rooms

The accommodation has 44 rooms:

General

Air conditioning
Hardwood or parquet floors
Iron
Tile/marble floor
Electric blankets
Smoke alarm
Interconnected room(s) available
Ironing facilities
Trash cans
Safety deposit box
Lockers
Hypoallergenic
Pants press
Key card access

Services

Wake up service/Alarm clock
Executive lounge access
Wake-up service

Room Amenities

Socket near the bed
Clothes rack
Non-feather pillow
Adapter
Hypoallergenic pillow
Feather pillow

Bathroom

Body soap
Free toiletries
Conditioner
Hairdryer
Shampoo
Shower cap
Toilet
Bath
Towels/sheets (extra fee)
Bath or shower
Toilet paper
Bathrobe
Slippers
Shower
Towels
Walk-in shower
Private bathroom
Spa bath
Toothbrush
Additional bathroom

Media & Technology

Satellite channels
TV
Telephone
Flat-screen TV

Physical distancing

Single-room air conditioning for guest accommodation

Food & Drink

Tea/Coffee maker
Minibar
Bottle of water
Wine or champagne

Exclusive services

Access to private pool
Free gym access
Concierge services

Kitchen

Coffee machine
Kitchenette
Cleaning products
Microwave
Refrigerator
Wine glasses
Dining table
Kitchenware
Electric kettle

Outdoors

Terrace
Balcony
Outdoor furniture
Outdoor dining area
Patio

View

Garden view
Pool view
Quiet street view
Lake view
Landmark view
View
Mountain view
Inner courtyard view

Living Area

Sofa
Seating Area
Dining area
Desk

Bedroom

Dressing room
Linen
Cots
Wardrobe or closet
Extra long beds (> 2 metres)

Accessibility

Accessible by lift
Entire unit located on ground floor
Upper floors accessible by elevator

Pool and wellness

Plunge pool
Pool with a view
Infinity pool
Pool towels
Shallow end

*Some services may only be available in specific rooms or upon request.

About the pools

The accommodation has 1 pool:

Location

Outdoor

Cost

Free

Restaurants

Kiyaga Restaurant

Access for guests and visitors
No reservation required

About parking

The accommodation offers 1 parking option:

Parking type

Private

Location

On-site

Reservation

No reservation needed

Cost

Free

Internet

Coverage

Available in the rooms

Connection type

Wi-Fi

Price

Free

Policies

Check-in

Checkin from 14:00 to 23:30
Minimum age for check-in: 18 years old

Check-out

Checkout from 03:00 to 11:30

Pets

Pets are not allowed.

Children

Children of any age are welcome.

Extra beds

Extra beds is not available at this property. Cots available subject to availability at this property.

Important information

Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.