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Arenal
Volcano Lodge Hotel & Thermal Experience
Reserve rooms

About the property

This family friendly hotel lies between La Fortuna de San Carlos and Arenal lake, with a view of the Arenal volcano. It is the ideal location for a relaxing holiday in the mountains and is only 7 km west of the city so that guests may enjoy the beauty of the region to the fullest. Opened in 1999, the hotel comprises a total of 70 rooms of which 4 are disability-friendly. The hotel has a reception desk manned around the clock and a currency exchange facility. Furthermore, guests are offered a Internet access (charges apply) and a laundry service (charges apply). Sustenance is provided in the café, the bar and the restaurants. Each hotel has its own terrace, from which guests and their families may enjoy the unique view of the Arenal volcano. During the day, visitors may observe how the volcano spits out pieces of rock and at night may enjoy the bright colours of the eruptions - just like a postcard. All rooms have their own en suite bathroom with hot, running water and a hairdryer. They also feature a direct dial telephone, cable TV, tea and coffee making facilities, a double or king-size bed, a room safe, Internet access and a minibar. The air conditioning is individually adjustable. The hotel offers its guests the opportunity to relax in the crystal clear water of its two carefully tended swimming pools and 2 hot tubs. Guests are also invited to use the children's paddling area as well as the nature trail. At Surá restaurant is offered a buffet breakfast each morning. Furthermore, the Arenal Restaurant serves gourmet cuisine and the Surá Restaurant has national and international dishes.

Popularity

9
Superb
General
6797
brand
Tripadvisor 9/10
4276
brand
Booking 8.9/10
1581
brand
Expedia 9.2/10
940

Main services

Wi-fi
24-hour reception
Included services
Wi-fi

* Some services may carry an extra charge.

Guest reviews

9.2/10 Superb
Cleanliness9.2/10
Staff and Service9.4/10
Amenities9/10
Property conditions and facilities9/10

10 / 10

John
Float to national park
3 Mar 2025

10 / 10

Jo
Beautiful grounds, great location
We loved this place and after our stay were very surprised we didn’t see it recommended more. The grounds especially,well maintained the birds in the area were gorgeous and a highlight of breakfast a lovely pool to enjoy with hot springs either side of the pool which were fab. The pools were all open really late which meant we could enjoy a cocktail while the kids played in the pool after a busy day In the fab area. It’s located at the top of the road from downtown fortuna but we didn’t have a car and never struggled to get an Uber either down to the town or around to the main attraction like the volcano hikes or zipling etc. Staff at both the restaurant and front desk were both super welcoming and friendly. The only think if I was being picky is our room was a little dated looking, a bit dark and the shower was a bit of pain to use but overall we LOVED our stay here.
3 Mar 2025

10 / 10

Britney
Beautiful. Very friendly service.
2 Mar 2025

10 / 10

Mikka
Beautifully maintained.
27 Feb 2025

Information about the area

Arenal, Costa Rica
Arenal is situated north of San Jose. An active volcano, waterfalls, hot springs, and a big lake is what makes Arenal an interesting place to visit. The volcano is visible from all parts of the Arenal area and you can actually feel the volcano too, there are tremors and small eruptions constantly. There is a very nice, safe path through the rain forest. The scenery is beautiful along with all the animals and nature. It is relaxing just taking in the sights. The volcano is the area’s main draw, but there are plenty of things to do around the Volcano. Enjoying the beauty of the hot springs, water rafting, visiting the Arenal Butterfly Conservatory and going on one of the many hiking tours, which display all the natural beauty and wildlife. In one of the hiking tours you can go unguided and follow the path which leads to a beautiful waterfall. It is quite lovely to cool off in the waterfall after that long hike.

What’s nearby

  • Volcán Arenal - 0.08 km
  • Arenal Park, Costa Rica - 2.29 km
  • Cerro Chato Lagoon - 2.8 km
  • Volcán Chato - 2.85 km
  • Arenal Ecoglide Park - 3.21 km
  • Mirador el Silencio - 3.75 km

Getting around

  • (FON) La Fortuna/San Carlos, Arenal Airport, CR - 6.16 km
  • (ARE) Arecibo, Antonio Juarbe Pol Airport, PR - 2129.07 km

About accommodation

General

  • Air conditioning
  • Safety deposit box
  • Family rooms
  • Non-smoking throughout
  • Minimarket on site
  • Non-smoking rooms
  • Facilities for disabled guests

Safety & security

  • Fire extinguishers
  • Key access
  • 24-hour security
  • Smoke alarms
  • Key card access

Activities

  • Live music/performance
  • Billiards
  • Happy hour
  • Live sport events (broadcast)
  • Games room
  • Children's playground
  • Hiking
  • Hot tub/Jacuzzi
  • Steam room
  • Horse riding
  • Darts
  • Bike tours
  • Hot spring bath
  • Open-air bath
  • Walking tours

Services

  • Room service
  • Car hire
  • Airport shuttle (additional charge)
  • Luggage storage
  • Shuttle service
  • Tour desk
  • Packed lunches
  • Daily housekeeping
  • Shared lounge/TV area
  • Lockers
  • 24-hour front desk
  • Airport shuttle
  • Shuttle service (additional charge)
  • Currency exchange
  • Laundry

Safety features

  • First aid kit available
  • Thermometers for guests provided by property
  • Face masks for guests available
  • Staff follow all safety protocols as directed by local authorities
  • Access to health care professionals
  • Hand sanitizer in guest accommodation and key areas

Physical distancing

  • Mobile app for room service
  • Physical distancing rules followed
  • Cashless payment available
  • Screens or physical barriers placed between staff and guests in appropriate areas

Food & Drink

  • Restaurant
  • Bar
  • Kid meals
  • Wine/champagne
  • Coffee house on site
  • Special diet menus (on request)
  • Fruits

Cleanliness & disinfecting

  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • Use of cleaning chemicals that are effective against Coronavirus
  • Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

  • Delivered food is securely covered
  • Food can be delivered to guest accommodation
  • Physical distancing in dining areas
  • All plates, cutlery, glasses and other tableware have been sanitized

Internet

  • Internet services
  • WiFi
  • Free WiFi

Outdoors

  • Outdoor pool
  • Garden
  • Terrace
  • Outdoor pool (all year)
  • Outdoor furniture

Parking

  • Free parking
  • Parking
  • Accessible parking
  • Parking on site

Pool and wellness

  • Pool bar
  • Swimming Pool
  • Swimming pool
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Kids' pool

Transport

  • Airport drop off
  • Airport pick up

Entertainment and family services

  • Board games/puzzles

Languages

  • English
  • Español

About the rooms

The accommodation has 63 rooms:

General

  • Air conditioning
  • Safety deposit box
  • Fan
  • Key access
  • Key card access

Activities

  • Hot tub

Services

  • Wake-up service

Room Amenities

  • Socket near the bed
  • Clothes rack

Bathroom

  • Body soap
  • Free toiletries
  • Conditioner
  • Hairdryer
  • Shampoo
  • Shower cap
  • Toilet
  • Bath
  • Bath or shower
  • Toilet paper
  • Bathrobe
  • Slippers
  • Shower
  • Towels
  • Walk-in shower
  • Private bathroom
  • Toothbrush

Media & Technology

  • TV
  • Telephone
  • Cable channels
  • Flat-screen TV

Food & Drink

  • Tea/Coffee maker
  • Bottle of water
  • Wine or champagne

Exclusive services

  • Access to private pool

Kitchen

  • Coffee machine
  • Refrigerator

Outdoors

  • Terrace
  • Private pool
  • Balcony
  • Patio

View

  • Garden view
  • View
  • Inner courtyard view

Living Area

  • Desk

Bedroom

  • Cots
  • Wardrobe or closet

Accessibility

  • Entire unit wheelchair accessible
  • Entire unit located on ground floor
  • Adapted bath
  • Toilet with grab rails

Pool and wellness

  • Pool with a view
  • Pool towels
*Some services may only be available in specific rooms or upon request.

About the pools

The accommodation has 2 pools:

Pool 1

Location

Outdoor

Cost

Free
Pool 2

Location

Outdoor

Access

Kid-friendly

Cost

Free

Restaurants

Surá Bar & Bistro

  • Access for guests and visitors
  • Reservation required

About parking

The accommodation offers 1 parking option:

Parking type

Public

Location

On-site

Reservation

No reservation needed

Cost

  • Free

Internet

Coverage

Available in public areas

Connection type

Wi-Fi

Price

  • Free

Policies

Check-in

  • Checkin from 15:00
  • Minimum age for check-in: 18 years old

Check-out

Checkout before 12:00

Pets

Pets are not allowed.

Children

Children of any age are welcome.

Extra beds

Extra beds is not available at this property. Cots available subject to availability at this property.

Important information

There are 4 rooms specially adapted for guests with reduced mobility. Please note guests must present the credit card used to guarantee the reservation upon arrival. Please note that guests are required to leave a copy of a valid photo ID in addition to leave a credit card upon check in. If the guest do not leave a credit card at check in, the guest must leave the amount of USD $100.00 as deposit, if such deposit is not used, the hotel will reimburse it at check out.

Refundable damage deposit

A damage deposit of US$100.00 will be required and will be fully refunded after the stay, once it has been verified that there are no damages to the accommodation.
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